SUMMARY:

The Regional Sales and Operations Manager (RSOM) will be responsible for ensuring operational excellence of the Orangetheory Fitness product at OTF Studio locations within designated cities. The RSOM will oversee and provide leadership and daily direction to the OTF Studio Management team and will work directly with them to reinforce sales and operations performance. The RSOM will be directly responsible for overseeing the hiring, training and developing of all studio staff at owned studios, to include Studio Managers, Sales Associates and Fitness Team members.

The RSOM will work together with the OTF leadership team to lead the sales functions and work together with the Head Trainers to execute lead generation and marketing strategy plans to increase sales and promote the health of the facility. This leader must possess and apply a high caliber approach to sales coaching and staff development.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Oversee, support and Studio Management, Sales and Fitness teams to exceed all membership, KPI and EBITDA goals
Manage, monitor, coach/develop and evaluate the performance of managers and staff
Work together with Studio Managers to properly manage and exceed all OTF sales goals
Responsible for overseeing the sales process and systems with all staff. Lead and coordinate initial and ongoing sales drivers (studio events, outreach)
Direct sales through company required outreach programs
Monitor the recruiting, hiring, training and scheduling of OTF studio staff
Assist Studios to build and maintain OTF class size through scheduling optimization
Train and mentor employees for ongoing success and future growth
Develop a high energy culture through contests and incentive based motivation
Ensure Orangetheory branding through consistency and continuity in all actions
Manage disciplinary actions involving all OTF studio employees with the assistance of the Human Resources Department
Responsible for meeting performance metrics (KPI's), revenue, ordering, inventory, payroll, cost controls and facilities maintenance
Responsible for 90 Day Evaluation and annual OTF staff performance reviews
Enforce OTF corporate policies, business practices, systems and processes
Provide effective decision making regarding customer service issues
Plan and promote special events for the studio on a monthly basis, using OTF tools for effective outreach and community involvement
Responsible for ensuring that the facilities are clean, maintained and operationally sound
Send weekly summary reports of Regional Management productivity
Submit monthly schedule of visits and trainings prior to first of the month

QUALIFICATIONS:

Ideal candidate must meet all qualifications to meet and exceed essential duties as listed above
Bachelor’s Degree and 3-5 years of previous management experience; or equivalent combination of education and experience
Must have Word, Excel, PowerPoint and general computer expertise
Fitness industry experience preferred

CORE COMPETENCIES:

The Regional Sales and Operations manager must demonstrate knowledge of a wide range of qualitative and/or quantitative methods for the development and management of major administrative programs, demonstrate analytical ability, and strong sales and leadership skills.

Must be outgoing and high energy with the ability to motivate and train employees
Must possess honesty, integrity, and accountability
High level of self-motivation
Excellent written and verbal communication skills, with ability to address/respond in a clear, concise, and respectful manner
Customer service – responds promptly to studio needs, responds to requests for service and assistance, meets commitments and resolves member and staff issues completely
Independent thinker, team player
Excellent decision-making ability
Project management – coordinates assigned task workflow, communicates changes and progress, completes projects on time
High level of attention to detail

TRAVEL

This position requires traveling between studios located in your region. Any required travel should be in the local area and within the regular business day.

Jobs That Make a Real Difference

About Us

Orangetheory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving. In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism. The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC). After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours.

Our Philosophy

For us, physical fitness transcends weight loss and bikini season. Fitness is a way of life -- in fact, our brand purpose is to help people live longer, more vibrant lives. When we help our members to put in the work at our studios, they will experience benefits in their day-to-day. They will be physically stronger, but beyond that, they will notice improvements to their mood, cognition, sleep, and overall happiness and quality of life. This workout actually changes your body at the cellular level and has been known to help members through disease, chronic illness, depression, and even heartbreak and the loss of loved ones. They’ll simply have the energy to play with their grandchildren, run a 5K, or go hiking. When we can help our members to take care of their body and mind, amazing things can happen. More Orangetheory, More LIFE.

Diversity, Equity and Inclusion

Orangetheory is committed to encouraging, facilitating and upholding an environment centered on diversity, equity and inclusion across every facet of the Orangetheory brand. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve. Click here to see more about Diversity, Equity and Inclusion at Orangetheory.

_{Acknowledgement *}

_{I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.}

_{Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio. For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee’s privacy policy or contact them directly. For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please https://www.orangetheory.com/en-us/privacy-policy.}

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