Full-Time | Leadership | New Jersey Region

Orangetheory Fitness is seeking a high-energy, operations-driven Assistant to General Manager (AGM) to support and elevate performance across multiple studios in our region. This role is ideal for someone who thrives in a fast-paced environment, loves coaching and developing teams, and is passionate about delivering excellence in Sales, Customer Service, and Cleanliness—the three pillars that drive our success.

The AGM works closely with the General Manager to ensure all studios operate with consistency, efficiency, and an exceptional member experience. Every shift should meaningfully support at least one of our core focus areas, with a strong emphasis on operations, processes, leadership development, and sales execution.

Key Responsibilities:

Sales Leadership

Build strong rapport with members, coaches, sales teams, and studio managers.
Lead and coordinate studio sales drivers, outreach events, and internal promotions.
Support sales execution through company-required outreach programs.
Assist with front desk coverage as needed.
Partner with leadership to run weekly sales initiatives (including “Manic Monday”), closeouts, and high-energy sales pushes.
Post weekly sales numbers for each studio.
Support efforts to keep studio attrition below 5% through low-usage calls, new join calls, and member engagement.
Assist Regional Manager in achieving a 50% Premier membership mix across all studios.
Submit end-of-shift summaries noting next-day opportunities and updates for staff.
Conduct weekly process audits for all studios (new join reports, PandaDocs, leads lists, etc.).
- Verify previous day’s sales opportunities and follow-ups
- Confirm late cancel charges were processed
- Ensure account alerts are updated
- Provide coaching or retraining as needed based on audit findings

Customer Service & Member Experience

Sending clear shift summary emails using provided templates.
Manage daily tasks through the assigned to-do application.
Support planning, scheduling, and execution of member-facing events each month.
Partner with leadership on decline recovery and collections processing.
Collaborate with each studio to ensure engaging, consistent social media content and member interaction.
- Identify 1–2 staff members per studio to support posting and engagement.

Cleanliness & Facility Standards

Complete daily walkthroughs of each studio; document observations in shift summaries.
Ensure deep cleans occur weekly and participate where possible.
Confirm all equipment, maintenance needs, and technical systems are functioning properly.
Support studios in maintaining clean, organized offices, storage areas, and back-of-house spaces.

Operations & Process Management

Maintain direct, open, and honest communication with the Regional Manager and Owners.
Partner on RMA procedures and equipment processes.
Assist with interviewing, hiring, onboarding, and training for Sales Associates and Front Desk team members.
Provide ongoing coaching, performance development, accountability conversations, and positive reinforcement to all staff members.
Ensure monthly newsletters are completed and sent on time.
Support the creation of a high-energy culture through contests, incentives, and team recognition.
Identify creative team members at each studio to support Splat TV, Canva projects, and monthly studio initiatives.
Complete monthly commission reports for payroll.
Assist with planning, preparing, and helping lead team meetings.
Manage monthly promotional planning and studio events so they are ready before the 1st of each month.
Pull weekly reports (late cancels, leads, missed guests, etc.)—typically on Sunday evenings—and assign projects for all three studios.
Maintain and update Opportunities Google Sheets for the region.

Qualifications

Prior experience in fitness, hospitality, retail leadership, or multi-unit operations strongly preferred.
Strong sales ability and experience driving team performance.
Excellent communication, coaching, and conflict-resolution skills.
Strong attention to detail and comfort with fast-paced, multi-location operations.
Ability to manage competing priorities with organization and urgency.
Passion for providing an exceptional member experience.
Flexible schedule; must be available for weekends, evenings, and events as needed.

We Offer

We provide substantial paid training, certifications, and support to ensure your success
Compensation includes competitive base pay, commission, and performance bonuses
Free Studio Membership
Product discounts
Fitness casual dress-code
Passionate, collaborative work environment
The opportunity to learn every aspect of the business

Compensation: $18.00 - $20.00 per hour

Jobs That Make a Real Difference

About Us

Orangetheory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving. In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism. The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC). After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours.

Our Philosophy

For us, physical fitness transcends weight loss and bikini season. Fitness is a way of life -- in fact, our brand purpose is to help people live longer, more vibrant lives. When we help our members to put in the work at our studios, they will experience benefits in their day-to-day. They will be physically stronger, but beyond that, they will notice improvements to their mood, cognition, sleep, and overall happiness and quality of life. This workout actually changes your body at the cellular level and has been known to help members through disease, chronic illness, depression, and even heartbreak and the loss of loved ones. They’ll simply have the energy to play with their grandchildren, run a 5K, or go hiking. When we can help our members to take care of their body and mind, amazing things can happen. More Orangetheory, More LIFE.

Diversity, Equity and Inclusion

Orangetheory is committed to encouraging, facilitating and upholding an environment centered on diversity, equity and inclusion across every facet of the Orangetheory brand. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve. Click here to see more about Diversity, Equity and Inclusion at Orangetheory.

_{Acknowledgement *}

_{I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.}

_{Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio. For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee’s privacy policy or contact them directly. For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please https://www.orangetheory.com/en-us/privacy-policy.}

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